The color television produces a highly visible display of current ACD status as collected continuously from ALERT'S link to your PBX. As current call status fluctuates, numbers change color and/or blink for rapid detection of important call volume transitions. ALERT is exceptional on-line software that maps and updates TV variables as quickly as detected. The display is completely configurable to adapt to your changing call center performance criteria. Group data can be "channeled" so managers can view different regions on the same, or, separate channels. Custom Messages can be generated on ALERT'S full screen or on the top 1/3 of your ACD display. Custom messages can include automatic error display for data processing equipment. For example, Cobox, Inc. has an optional link to Legent's Automate® software for automatic display of Netview errors, including approximate time to repair. ALERT can display Voice Response Unit (VRU/ARU) error messages, allowing your staff to respond quickly to failures.

Call Center ManagmentYour ALERT Call Center Manager offers superior on-line televised video presentation of current ACD data, agent status, automatic error messages, and custom-tailored messages. Agents are given constant awareness of critical levels. Besides tactical direction, ALERT collects hourly ACD report data for seamless transport and strategic historical report generation using Microsoft Access®. Erlang B and Erlang C modules are included for staffing and facilities modeling. ALERT offers unparalleled functionality and interface through use of standard Microsoft Access® database manager. Users operate in a Windows environment for point-and-click report generation. Because ALERT operates on standard platform PCs, the system is sensible to maintain.
:Tactical:
	Help Desk Applications
		MessagingNotify your agents of important information directly and visually. Recognize employees with their name on a color-televised announcement. Display reminders about meetings, changes in policies, birthdays, holidays, performance, congratulations. ALERT is your corporate video display. Work Ticket DisplayYehoo Span AutomationALERT contains routines that allow for automatic generation and distribution of message files to your array of installed televisions. ALERT attaches to third party mainframe products such as Legent's Automate'(r) Software to automatically generate network error messages without intervention.
	Enterprise ViewsGoogle Span Wireless PDAYehoo Span IVR IntegrationALERT provides several unique applications when you script your VRU to use ALERT'S on-line data. With information at hand about die current condition of your queue, your VRU can offer to your caller current queue information, based upon real-time data. Secondly, script your VRU to check an ALERT ACD group- prior to sending a call into queue for that group, or, check an ALERT ACD group at another location to decide where to send a call.
:Strategic:
	Erlang B/CAlert historical report generation includes Erlang B and Erlang C modules for staffing and facilities modeling. Included with the Alert base system is this handy Erlang C Web Application, click now! Historical DataALERT operates in the background, permitting seamless hourly ACD data collection and an extraordinary, flexible user interface. Familiarity with, and availability of training for Access, allow for simplified, flexible custom reporting. Access allows the data to be manipulated with other data bases, e.g. databases with facilities costs or employee hours. You can create reports that automatically allocate administrative costs or double check staff paid hours to time on the system. Access® easily shares data with Microsoft® programs such as Excel® for professional reporting. NCTA ComplianceEvery ALERT system sold to a Cable Television Operator includes NCTA compliance reporting. ALERT monitors your Longest Call Waiting and accumulates any time that LCW > 30 seconds. This report summarizes time (versus volume of calls) spent in compliance as per FCC/NCTA specifications.
Technical ResourcesHardware and Software specifications, Tips and other information Contact InformationPhone numbers, physical and email addresses Other Site ResourcesPics and personal stuff

The color television produces a highly visible display of current ACD status as collected continuously from ALERT'S link to your PBX. As current call status fluctuates, numbers change color and/or blink for rapid detection of important call volume transitions. ALERT is exceptional on-line software that maps and updates TV variables as quickly as detected. The display is completely configurable to adapt to your changing call center performance criteria. Group data can be "channeled" so managers can view different regions on the same, or, separate channels. Custom Messages can be generated on ALERT'S full screen or on the top 1/3 of your ACD display. Custom messages can include automatic error display for data processing equipment. For example, Cobox, Inc. has an optional link to Legent's Automate® software for automatic display of Netview errors, including approximate time to repair. ALERT can display Voice Response Unit (VRU/ARU) error messages, allowing your staff to respond quickly to failures.

Call Center ManagmentYour ALERT Call Center Manager offers superior on-line televised video presentation of current ACD data, agent status, automatic error messages, and custom-tailored messages. Agents are given constant awareness of critical levels. Besides tactical direction, ALERT collects hourly ACD report data for seamless transport and strategic historical report generation using Microsoft Access®. Erlang B and Erlang C modules are included for staffing and facilities modeling. ALERT offers unparalleled functionality and interface through use of standard Microsoft Access® database manager. Users operate in a Windows environment for point-and-click report generation. Because ALERT operates on standard platform PCs, the system is sensible to maintain.
:Tactical:
	Help Desk Applications
		MessagingNotify your agents of important information directly and visually. Recognize employees with their name on a color-televised announcement. Display reminders about meetings, changes in policies, birthdays, holidays, performance, congratulations. ALERT is your corporate video display. Work Ticket DisplayYehoo Span AutomationALERT contains routines that allow for automatic generation and distribution of message files to your array of installed televisions. ALERT attaches to third party mainframe products such as Legent's Automate'(r) Software to automatically generate network error messages without intervention.
	Enterprise ViewsGoogle Span Wireless PDAYehoo Span IVR IntegrationALERT provides several unique applications when you script your VRU to use ALERT'S on-line data. With information at hand about die current condition of your queue, your VRU can offer to your caller current queue information, based upon real-time data. Secondly, script your VRU to check an ALERT ACD group- prior to sending a call into queue for that group, or, check an ALERT ACD group at another location to decide where to send a call.
:Strategic:
	Erlang B/CAlert historical report generation includes Erlang B and Erlang C modules for staffing and facilities modeling. Included with the Alert base system is this handy Erlang C Web Application, click now! Historical DataALERT operates in the background, permitting seamless hourly ACD data collection and an extraordinary, flexible user interface. Familiarity with, and availability of training for Access, allow for simplified, flexible custom reporting. Access allows the data to be manipulated with other data bases, e.g. databases with facilities costs or employee hours. You can create reports that automatically allocate administrative costs or double check staff paid hours to time on the system. Access® easily shares data with Microsoft® programs such as Excel® for professional reporting. NCTA ComplianceEvery ALERT system sold to a Cable Television Operator includes NCTA compliance reporting. ALERT monitors your Longest Call Waiting and accumulates any time that LCW > 30 seconds. This report summarizes time (versus volume of calls) spent in compliance as per FCC/NCTA specifications.
Technical ResourcesHardware and Software specifications, Tips and other information Contact InformationPhone numbers, physical and email addresses Other Site ResourcesPics and personal stuff